The impact of COVID-19 on SME digitalisation in Malaysia

Digitalization is increasingly useful for small and medium enterprises to improve efficiency and competitiveness. We discuss the state of digitalization among SMEs, and businesses more generally, in Malaysia prior to the pandemic. Although the prevailing wisdom is that Covid-19 has ushered in a pivot to digitalization, there remain many challenges that SMEs face in doing so. Government and policy interventions can facilitate this process, and we suggest some steps that can be taken to support SME digitalization.